Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SSAMAI Hub platform, websites, and related services (collectively, the "Services") operated by SSAMAI Hub ("SSAMAI", "we", "our", or "us"). By creating an account, accessing the Services, or clicking "I agree", you confirm that you have read, understood, and accepted these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

SSAMAI Hub is a subscription-based platform built for syndics de copropriété and property management companies. The Services include modules for buildings management, co-owners and residents, maintenance ticketing, contractors, documents, communications, calendars, reporting, AI-assisted drafting, and optional third-party integrations.

We continuously improve the Services. We may add, change, or remove features. Where a change materially reduces functionality, we will provide reasonable advance notice.

• You must provide accurate and complete registration information and keep it up to date.
• You are responsible for safeguarding your password and all activity that occurs under your account.
• You must immediately notify us of any unauthorized access or security breach.
• You must be at least 18 years old and legally capable of entering into a contract.
• One workspace per organization is recommended; additional workspaces may be created with separate subscriptions.

Paid subscriptions are billed in advance on a monthly or annual basis through Stripe. By subscribing, you authorize SSAMAI and Stripe to charge your payment method on a recurring basis until you cancel. Prices are displayed on the Pricing page and may be updated with 30 days' notice for the next renewal cycle.

Applicable taxes (including VAT) are added at checkout where required. Failed payments may result in account downgrade or suspension after a grace period. You can manage your subscription and download invoices from the Billing page in your workspace.

New organizations are eligible for a 14-day free trial of the platform. No payment method is required to start the trial. At the end of the trial, you must select a paid plan to continue using premium features; otherwise the workspace will be locked except for the Billing page, allowing you to export data or subscribe. Trials are limited to one per organization.

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Upload malware, viruses, or content that infringes third-party rights.
• Attempt to gain unauthorized access to the Services, other accounts, or our infrastructure.
• Reverse-engineer, decompile, or copy the Services except as permitted by law.
• Use the Services to send unsolicited communications (spam) in violation of applicable law.
• Resell, sublicense, or share access to the Services outside your subscribed organization without our written consent.

The Services may connect to third-party tools such as Google Workspace, Google Maps, Stripe, WhatsApp Business, and Calendly. Your use of these tools is also governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or behavior of third-party services. You may disconnect any integration at any time from the Integrations page in your workspace.

SSAMAI Hub, including its software, design, trademarks, and content we create, is owned by SSAMAI and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. You retain all rights to the data and content you upload to your workspace ("Customer Content"). You grant us a limited license to host, process, and display Customer Content solely to provide the Services.

We target a monthly uptime of 99.9% for paid plans, excluding scheduled maintenance and force-majeure events. We may perform maintenance, with advance notice where reasonably possible. The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, SSAMAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total aggregate liability under these Terms shall not exceed the amount you paid to SSAMAI for the Services in the twelve (12) months preceding the event giving rise to the claim.

We may suspend or terminate your access to the Services if you breach these Terms, fail to pay fees, or engage in activity that risks the security or integrity of the platform or other customers. Where reasonably possible, we will notify you and provide an opportunity to remedy the issue before suspension.

You may cancel your subscription at any time from the Billing page. Cancellation takes effect at the end of the current billing period; you will continue to have access to paid features until that date. Upon cancellation, you can export your data for 30 days before it is scheduled for permanent deletion.

Subscription fees are non-refundable except where required by law. We may, at our sole discretion, issue prorated refunds in cases of extended service outages directly attributable to SSAMAI, or for billing errors. Refund requests should be submitted to contact@ssamaihub.com within 30 days of the charge.

These Terms are governed by the laws of the Kingdom of Morocco, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall be brought before the competent courts of Casablanca, Morocco, unless mandatory consumer-protection laws of your country of residence provide otherwise.

For questions about these Terms, contact us at:

• General: contact@ssamaihub.com
• Billing: contact@ssamaihub.com
• Legal: contact@ssamaihub.com
• Postal: SSAMAI Hub — Casablanca, Morocco